FAQ

Quick Questions

General Frequently asked Questions 

Do you have Phlebotomists ?

Bloods UK Does not offer a Phlebtotomy Service. We can direct you to a company that has a team of independent Phlebotomists

How Do I open an Account?

Follow the link and apply for an account, Alternatively email us and we can help you apply for an account

How do i use the Portal

We will be adding some online videos shortly to how you how to use the system, but for now someone in customer services can talk you though it if needed, Its is pretty simple to use.

What are your turnaround times ?

Our Aim is to test every sample on the day it arrives at the Lab,

How do i know when my sample has been tested?

You will receive notifications as your samples are received, verified and uploaded.

Is my data Secure?

Yes your data is stored on a secure server and all information is transferred using encrypted files.

Laboratory Based Questions

We have a large variety or Hematology, Chemical and Immunoassay markers available to test. 

Unique profiles can be created if needed.

All tests are posted to us, although there is a clinic you can attend in the same building if you want to come and have your sample taken onsite.

Yes we do.

Its always nice to hear a compliment

please email these over to us at info@bloods.uk

If for any reason you do have a complaint to make you can email us info@bloods.uk

There are a few reasons why your sample may not test well they are listed below

Sometimes issues can arise, an error message could show on a report for example:

• Hemolyzed

Hemolysis describes the rupture of red blood cells, this type of blood sample contamination frequently happens because of improper specimen collection or poor sample handling techniques.

• Insufficient

Not Enough blood in the tubes for the lab to test the markers required.

• Clotted 

Cells can become damaged by forcing the blood from the finger. This can be avoided by doing a little exercise beforehand to get the blood flowing, warming your hands with warm water, making sure you are hydrated and letting gravity help by standing and letting the blood drip freely when taking a capillary (Finger prick) sample.

Improper mixing of the blood sample

Tubes need to be mixed with content of the vial by inverting the tube 8-10 times immediately after collection to mix the blood thoroughly. These should be gentle inversions, avoiding rigorous shaking.

• No sample

Some tests need more than one coloured tube for testing, all tubes need to be sent to the lab.

• Unlabeled

Your test kit will have a label enclosed and a lab form. Your sample must have a label on it, this is for regulatory reasons. If your sample does not have a label on It and a form with it your sample may not be tested. This is important.

• Mis matched.

If the information on the label and the lab form do not match. Or if the lids of your tubes have been swapped. The lab simply cannot test that sample.

Too Old 

Blood degenerates and sometimes will be too old to test by the time it reaches the lab.

We charge a small fee for markers to be tested a second time if they were initially unsuccessful. 

 

We work to ISO15189 Standards for all of our testing

We are currently applying for UKAS accreditation

As well as working to UKAS standards we are part of NEQUAS & RIQAS external testing programmes to ensure quality assurance. 

If you have any other questions please get in touch we will do our best to help

Contact us